FAQ: Frequently Asked Questions

• Why buy from ShagRugs.com?

  • Free Shipping.
  • Hassle Free Returns.
  • 75% Off Retail Prices.
  • 24/7 Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Thousands of Rugs in stock.
  • 30 Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-48hrs.
  • Millions of Rugs Shipped since 2001.
  • 5% Bonus Store Credit on all your Orders.
  • Direct Manufacturing & No Retail Overheads.
  • Proud Member of BBB (Better Business Bureau).

• How long has ShagRugs.com been in business?

  We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.

• What is your contact information?

  ShagRugs.com
  3425 Hwy 21 | Fort Mill, South Carolina 29715 | U.S.A.
  Toll-Free: 1-800-818-4097 (24/7)
  Website: shagrugs.com
  Email: info@shagrugs.com

• Is your website secure?

  Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with Verisign to guarantee our highest level of security compliance yet.

• How do I place an order?

  We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through Affirm, PayPal and Amazon Payments.

• How much will I have to pay for shipping?

  Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & US Virgin Islands).

• How do you ship & how quickly will I receive my order?

  We ship FedEx Ground. All of our rugs are shipped with 24-48hrs from your purchase date.

• What types of payment do you accept?

  We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through Affirm, PayPal and Amazon Payments.

• Can I delay the shipment of my order?

  Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.

• What happens if my order arrives and I'm not happy with it?

  30 Day Hassle FREE returns ( excluding Final Sale items and shipments to AK, HI, Puerto Rico & US Virgin Islands); If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply call us @ (24/7) to obtain an RMA # (return merchandise authorization) for your return.

• Will I pay for shipping back?

  We offer FREE returns on all purchases (excluding AK, HI, Puerto Rico & US Virgin Islands), which we'll email you a return label.

• Do you charge restocking fee?

  We do not charge a restocking fee if rugs are returned within 30 days of receiving. Returns received after 30 days will incur a restocking fee.

• When will my refund be processed?

  Refunds are processed within 10 business days after the package is delivered at our facility, back to your form of payment.

• What are others saying about ShagRugs.com?

  With over 10 million rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. The link below has some of our testimonials listed:

  Testimonials

• Do you have a privacy policy?

  Yes. Click on the link below for our fully detailed privacy policy:

  Privacy Policy

• What else do I need to know?

  Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 866-647-3965 (24/7).